The Watchful-I was a client of mine when I ran Bright Ideas Software. For this client, I developed their anonymous violence reporting system. The system is an integration of web and IVR (Integrated Voice Response) technologies, which allow a user to be able to anonymously report on an event from a standard web browser or from any touch-tone phone. The application is fully configurable and customizable, and was designed from inception to be multilingual.
I was the technical lead, and designed the system that would be used for the hosted solution. I managed the development team as well as the entire software development life cycle. I identified and selected the IVR partner solution (Big Sky), and then identified the hosting partner (Verizon) and built out the hosting environment in the Verizon data center in Carteret, NJ. I was also responsible for configuring and maintaining the Windows and Linux-based SaaS software and hardware platforms.